The longer they take, the more money they make.
How many opportunities are lost while waiting for the computer guy? Computers are not like washing machines; they must be managed and maintained in order to perform at their optimum, not just "repaired" when something breaks.
If your current provider charges by the hour, they can increase their income only TWO ways:
1. Charge more per hour.
2. Bill for more hours.
The ultimate financial interests of you and an hourly service provider are opposite. Does this mean the hourly service provider is dishonest? Absolutely not - that's the way it's been done since there were computers to support. You had a computer? You paid someone by the hour to fix it. We don't think it's dishonest, but we do think it's a missed opportunity. We want our clients to be our partners in business and not just another client on a list. Partners want each other to succeed. Partnerships cannot thrive when interests are opposite. We think there is a different way...a better way.
The difference?
Or business model works around the following concept:
For a flat monthly fee, we'll provide unparalleled service so that you're free to focus on your business.
Our goals are the same as yours.
The way we service our clients aligns us to a common goal. YOUR problems become OUR problems. In OUR business model, we get paid a flat monthly fee, when you have a problem it costs us BOTH money. So the more time you are up and running, the more you can focus on your business, the happier we both are.
We can create and maintain your network from the ground up. We are your Virtual IT Department for a flat monthly fee, so you can focus on the heart of your business, and leave the IT details to us.
We are not on a clock.
As one of our clients, if you need us, just call. If you have a question, just call. You don't need to save up problems until it's worth an hour of our time. Instead of your employees calling YOU to see if it's OK to spend the money and call the computer guy, they call US because there is no additional charge. We think it's the best way to serve our clients.